Service Packages

All of our service packages are billed via one monthly fee, which varies depending on package. While extra services and hours can be performed at the technician's discretion, each plan comes with an expected scope of service, detailed below:

Platinum Service Package

Expectation of 80-100 hours of work a month
Full service 24/7 onsite or remote support, responses within 5 minutes
Complete cloud backup support
Large scale project based work included in price
Full support software suite
Incidentals, cables, small equipment purchases included
Account management services
Residential support included

Gold Service Package

Expectation of 40-60 hours of work a month
9-5 onsite support with 24/7 remote support and responses within 5 minutes
Large scale project based work discounted
Full support software suite

Timeclock Package

Expectation of 30-50 hours of work a month
Fully covered Timeclock system setup, installation, and maintenance.
Full onsite support with 24/7 remote support, only related to Timeclock Setups
Management and setup/installation of client timeclock systems (Perfect for Staffing Agencies!)

Remote Service Package

Expectation of 20-40 hours of work a month
Limited onsite support with 24/7 remote support
Primarily for remote management and simple consulting.

You can think of our Platinum package as equivalent to hiring a salaried CIO, our Gold package as hiring an IT technician, and the Timeclock and Remote packages as hiring specialized support techs.